You will find links to the "See the size charts of this item" throughout the website to see measurements for each size. Sizing and fit will vary between designers and brands. Please be sure to read the description of each item and find your proper size. If you have any questions, please feel free to contact us via our online contact form on the Contact page.
We pay extreme care to provide images of color close to actual color of items as much as possible when taking pictures and editing. However, color may slightly differ depending on your monitor setting and computer environment. For any questions regarding color, material and item, please feel free to contact us. We recommend contacting us for any matter. Please contact us via our online contact form on the Contact page.
We are sorry but we do not offer any layaway plans due to the system of shopping cart and inventory control.
We offer three payment options including credit card, cash on delivery
and PayPal. For international shipping, customers may choose from two
payment options, credit card and PayPal.
NOTE: Payment with a credit
card is only PC. I can not use it with a cellular phone.
We accept Five credit cards as follows:
*Visa
*MasterCard
*American Express
*DC CARD
*JCB
"Fabiane Roux Online boutique" is using creditable settlement service of GMO Payment Gateway, Inc.
We use the up-to-date Secure Sockets Layer (SSL) to encrypt important information received from our customers. By using encrypted data, information is protected from hackers across the Internet attempting to read sensitive information. Web browsers including Internet Explorer, Safari and Firefox also support SSL encryption. Basically, URLs that require an SSL connection start with https: instead of http:. The URL with https: is also used on our secured pages such as pages after clicking on "Next" on a shopping cart page. This means that our website uses SSL to offer the same security level as you do your shopping at stores. GlobalSign
Customers' important information collected via SSL is kept under close observation with caution. Rest assured that we will never sell, give, or trade important personal information entered by our customers.
For international shipping, the exchange rates are applied by your credit card company when you pay by credit card. Your credit card will be billed in US dollars and your credit card company will bill you with your home currency at the current exchange rate. For more information, please contact your credit card company. Under any circumstances, we will not take any responsibility about the exchange rates.
At the time of order completion online, the billed amount is "approved" by
your credit card company. Basically, we will charge your credit card
once the order is boxed and ready to go. Under normal circumstances,
you will be billed within one to two days after placing your order.
If you live in Japan, your order will arrive within three to four days after placing your order. For customers with international orders, shipping timeline varies depending on the destination. The estimated delivery time will be approximately one week.
Please note that there might be some delay in shipping due to a rush of orders during a sale.
We are sorry but we do not take a request on a delivery date. If recipients are out at the time of delivery, you may contact the information specified on a delivery note to arrange redelivery of your package.
Yes. You may view the status of your order. All of the items purchased through our website are shipped with tracking numbers. If you wish to track your order, please contact us via our online contact form on the Contact page.
Due to the order processing reasons, we cannot accept additional orders after completion of an order. Also, please note that multiple orders may not be shipped together.
We are sorry but we do not offer special wrapping service to your order.
We are sorry but we are unable to deliver to P.O. Boxes due to our website policy.
Yes. We accept returned items for all regular priced items that have NOT been worn and washed, and must have all tags still attached to the products, including product tags and inspection tags. You may return your purchase within 7 days after the date of the original delivery.
● We do NOT accept returned items purchased at a sales price.
●
We do NOT accept returned items due to personal reasons such as unfavorable
look or appearance without any physical damage.
● Please note that actual
color may slightly differ from pictures appeared on a computer screen.
●
We do NOT accept returned items if you do not request within one week
after the date of the original delivery.
● We do NOT accept returned items
if the items have been used or worn.
● We do NOT accept returned items
if the items were damaged or tainted by a customer.
If all of these above conditions are not satisfied, we do not accept returns. In that case, items will be re-deliver to you.
We are happy to offer an exchange for a different size as long
as the item is in stock. We are unable to offer an exchange for a different
color or product. However, exchanges are only valid for items that
have NOT been worn and washed, and must have all tags still attached
to the products, including product tags and inspection tags, as well
as purchased at regular prices. You may exchange for a different size
within 7 days after the date of the original delivery.
● We do NOT accept an exchange of an item purchased at a sales price.
● We do
NOT accept an exchange due to personal reasons such as unfavorable look
or appearance without any physical damage.
● Please note that actual color
may slightly differ from pictures appeared on a computer screen.
● We
do NOT accept exchanges if you do not request within a week after the
date of the original delivery.
● We do NOT accept an exchange of an item
if the item has been used or worn.
● We do NOT accept an exchange of an
item if the item was damaged or tainted by a customer.
If all
of these above conditions are not satisfied, we do not accept exchanges.
In that case, items will be re-deliver to you.
Upon receipt of returned items, we will check if an item meets all of the requirements for returns. If you ordered by credit card, we will issue a refund to your credit card used to place your order. You will receive a confirmation e-mail of your returned item. Regarding the refund process, please check your credit card statement issued by your credit card company. It will usually show on your statement in either next month or the month after depending on a billing cycle.
* Please refer to the most updated version because it may change the Terms from time to time.
▼Be sure to fill in accurate information based on truth when placing orders. Also, please enter your phone number that we can contact you. (We also accept a contact number of your work and family home)
▼For in-stock items, your order will be delivered to you approximately in 10 days upon receipt of your order. For pre-ordered items, we will ship to your address on the same day of arrival at our shop.
▼If you are unable to send your order via order form, please send your order at fabianeroux-online@braw.co.jp.
▼After receiving your order, we will send a confirmation e-mail to your e-mail address, including summary of order and purchased price. Be sure to review the confirmation e-mail.
▼If you received the wrong item, or if the item you received is damaged or defective, we will send you a replacement. Please contact us within 7 days of delivery after opening and confirming the package. If the item is not in stock or sold out and not available for replacement, we will refund the purchased price. Please note that we do not accept any exchange or return for any personal reason.
▼For those who previously conducted the following activities, please note that we may refuse (cancel) orders placed by such users.
・If a user frequently cancels orders after placing pre-orders or delivery of orders.
・If a user frequently cancels orders due to long-term absence or refusal of receiving deliveries.
・For any other reason, if a user causes damage to our business.
▼Our online shop may use a cookie to access users' computers.
・Cookie
A cookie is
a small amount of data that is sent to your browser from our Web
server when you visit our online shop and is stored on your computer's hard
drive.
If your browser setting allows sending and receiving cookies, each
website can send cookie to your browser. However, your browser only allows
a cookie received by a Web server to protect your privacy.
* We are unable
to answer any technical questions about settings of cookies and other technical
issues. Please contact a support desk of your browser.
▼We ask for your personal information including name and e-mail address when shopping from our website. We may also request your personal information when using other services for the sole purpose of providing these services.
▼Personal information collected from our customers is obtained for the purpose of processing orders, delivery of orders and billing process, as well as to contact our customers for customer support operation in association of orders and to offer products and information that we think you might be interested. We will never use your personal information for any other purpose.
▼We will never rent, sell or share personal information.
▼We may disclose personal information under the following circumstances:
・When we receive consent from a user to disclose or share his/her personal information.
・When we determine that it is required to disclose or share personal information to provide products and services preferred by a user.
・When required or permitted by law to disclose personal information if requested by a government institution such as court and police.
・When we acknowledge the urgent need of imminent danger to human life, body and property.
▼Company name: BRAW LTD.
Location: Zip code 151-0064 4F 2-47-19 Uehara Shibuya-ku, Tokyo, Japan